• shanna@brbgoatmilksoap.com
  • Phone: 712-230-0542

ANSWERS TO YOUR QUESTIONS

Shipping Information

What's the cost of shipping?
Monthly boxes ship for free. Other orders ship for $7, or free shipping at $49 an up.
When will you ship my order?
If you order today, your order will ship within 2-5 business days. If you're a subscriber, your orders will renew every month on the same day as your original purchase date. Subscribed monthly boxes ship on the 5th of the month, or the next business day.
How long will it take to arrive?
Items typically take 4-10 business days to arrive once shipped.Due to COVID-19 and USPS delays, please be patient with shipping services. Tracking will be provided by email once your order ships.
Where do you ship?
We offer our products to residents in the USA.

Payment Information

Do I have to pay sales tax?
Only customers who purchase items in the state of Iowa will be charged sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your accounts will be charged within 24 hours of completing checkout. Subscribed monthly boxes will be charged on the same day of the month as your original purchase.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.
Can I add extra products to my box?
Yes! Visit our store and use promo code "INMYBOX" at checkout. This will waive your shipping fees and notify us to include this order in your upcoming box.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
Monthly boxes all contain soap, a cream or lotion, one additional Big Red Barn product, and a bonus-surprise item! We like to mix it up every month and keep things fun! Soaps in your monthly box are unique and exclusive to our monthly boxes - meaning, you can only get them in our monthly boxes.



"End of Summer" Soap Box

$24.00

Bath Bombs

$4.00

Bath Sprinkles - Goat Milk Soap

$4.00